Returns & warranty

You can return a product within 14 days of delivery if it is unused, complete and in its original packaging. Opened, installed or visibly used products aren't accepted unless they are faulty.

• Write to info@zipprobotics.com.ar with the order code and the reason; we'll confirm the return address in Miami, Florida.
• Return shipping is paid by the buyer, unless the mistake was ours (wrong or defective product).
• Once we receive and check the product, we refund the amount to the same payment method within 5 to 10 working days. The original shipping cost and any duties paid are not refunded.

Every product carries its manufacturer's warranty, with the term and conditions that manufacturer sets. We handle the claim for you.

• Write to info@zipprobotics.com.ar with the order code, a description of the fault and, if you can, photos or a video.
• Zipp Robotics' technical team helps you diagnose the problem before anything is shipped.
• When applicable, we arrange the replacement or repair with the manufacturer. Damage from misuse, wrong wiring or over-voltage is not covered.

If the order hasn't shipped yet, you can cancel it by writing to info@zipprobotics.com.ar and we refund the full amount. If it has shipped, the return process applies.