Frequently asked questions
Answers to what we get asked most before a purchase.
Who sells the products in this shop?
Products are sold and shipped by Geekshive Inc., based in Miami, Florida, United States, Zipp Robotics' commercial partner in the United States. Technical support comes from Zipp Robotics' engineering team.
Which countries do you ship to?
We ship to United States, Argentina, Bolivia, Brazil, Chile, Colombia, Costa Rica, Dominican Republic, Ecuador, El Salvador, Guatemala, Honduras, Mexico, Nicaragua, Panama, Paraguay, Peru, Uruguay. If your country isn't listed, write to info@zipprobotics.com.ar and we'll find a way to get it to you.
How long does an order take?
We prepare orders within 1 to 3 working days of the payment being confirmed. Estimated transit is 2 to 5 working days within the United States and 5 to 12 working days to the rest of Latin America, depending on the destination and customs.
How do I pay?
With a credit or debit card through Stripe's secure checkout. Prices are in US dollars (USD); shipping and applicable taxes are shown before you confirm the payment.
Do I have to pay import duties or taxes?
It depends on your country. Duties, import VAT and customs fees are paid by the recipient and collected by the carrier or customs on delivery. We can't estimate them or include them in the payment.
Can I track my order?
Yes. When the order ships we email you the carrier's tracking number. You can also check its status at any time under “Track your order” with the order code and the email you used at checkout.
Do I need an account to buy?
No. You check out as a guest: we only ask for your email, the shipping address and a phone number for the carrier.
Can I return a product?
Yes, within 14 days of delivery, as long as it is unused and in its original packaging. Return shipping is paid by the buyer unless the mistake was ours. See the returns and warranty page for the steps.
Do the products have a warranty?
Every product carries its manufacturer's warranty. If something fails, write to us with your order code and we'll handle the claim with the manufacturer for you.
Do you issue invoices?
Stripe emails you the payment receipt as soon as you pay. If you need an invoice in your company's name, request it at info@zipprobotics.com.ar with the order code and your tax details.
Do you sell to companies, universities or in bulk?
Yes. For volume purchases, tenders or custom quotes write to info@zipprobotics.com.ar.
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